I don’t have any relationship with Dubai Islamic Bank, can I subscribe for DIB on WhatsApp?
This service is only available for existing DIB customers (retail only).
Do you have live chat service and what are chat agents’ timings?
Our live agents are available from 8:00 am to 5:00 pm, Monday to Saturdays (excluding Sundays and public holidays).
What services and features are available via DIB on WhatsApp?
You can apply for Salary in Advance, make Credit Card payment, view your Account Balance, Credit Card balance, remaining finance installments and many more services.
Are there any charges for this service?
DIB on WhatsApp is a free service for all DIB customers.
Who can subscribe for this service?
Any existing DIB customer who has any of the following banking products from DIB such as Current/Savings Accounts, Credit Cards, Personal Finance, Auto Finance, Home Finance and so on can Subscribe for DIB on WhatsApp.
Can I use my international mobile number for DIB on WhatsApp?
Currently, only customers with UAE mobile numbers can register for this service.
Is the channel available in Arabic?
Currently, DIB on WhatsApp is available in English only. Arabic option will be available shortly.
How do I unsubscribe for DIB on WhatsApp?
You can simply write ‘Unsubscribe’ and verify your required details.
My mobile number is linked to multiple relationships, can I use DIB on WhatsApp?
Currently, CIF & mobile number needs to be unique and linked to one relationship only to access DIB on WhatsApp. You can update unique mobile numbers for each of your relationship by visiting any of our branches. Alternately you can use DIB’s state of the art Mobile App or Online Banking channels.
Will I need to enter any personal information for using DIB on WhatsApp?
Dubai Islamic Bank will never ask you to share your personal information such as PIN, registered mobile number or email ID via DIB on WhatsApp. Depending on your enquiry, you may be asked to input 7 digits of your CIF number, your 15 digits account number or last 6 digits of your Card number.
Is it safe to use DIB on WhatsApp?
We are following WhatsApp standards for secured and encrypted conversations. To ensure that you are talking to Dubai Islamic Bank on WhatsApp, look for the “verified” green tick/badge next to the name which confirms that this is a verified business account.
