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Customer Charter


#All About You

We are committed to providing you, with banking that is simple to understand and delivered in a responsible manner in accordance with the highest standards of integrity.

We are here to serve you and in order to do that, we have created a Customer Charter – our promise to you.

  • To communicate with you in a way that is simple, personable, fair, and engaging.
  • We are ready to listen, learn, reflect and improve taking into account your needs - not just today but throughout your journey with us.

We are serious about your future – so let us take you there.


#Know your Rights and Responsibilities

In order to promote Consumer Protection and to provide you with the best experience, we are raising your awareness regarding your consumer’s rights and responsibilities.

For more information, click here