Voice-enabled Phone Banking is fastest, simplest and most secure way to take care of your banking transactions.
- Shorter waiting time
- Banking transactions using voice
- Quick and Secure service
Track your finances and check outstanding balances, installment details, general information and calculate your installments as well.
Save time and enjoy additional security by accessing Phone Banking with your private 4-digit T-PIN.
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Use your mobile for language set-up, T-PIN creation, to submit customer complaints / feedback and request additional information.
Use Phone Banking to open new investment deposits via account transfer - simple, convenient and secure. (Note: you will be faxed the investment deposit certificate)
How to access DIB alt phone banking
All you need is your 15-digit account number, 7 digit ID number or 16 digit Card number, along with your 4 digit T-PIN (Phone Banking PIN). If you have not applied for a T-PIN at the time of account opening, register in any of the following ways:
For easy access to the services required, you can use the commands, as shown below, on our DIB alt phone banking menu.
Call 046092222 or +97146092222 (from outside UAE)
| KEY | MENU | PRESS KEY | SERVICE |
|---|---|---|---|
| 1 | For Utility Payments | Enter Debit Card or Account or Customer Number | |
| 2 | Existing Customer ( Login ) | Enter Debit Card or Account or Customer Number | |
| 3 | Activation/ Block / IVR registration | To activate or block Debit Cards or Covered Cards and TPIN registration | |
| 4 | Application Status & Product info and Promotion | Inquiries relating to products and promotions | |
| 1 | Utility Payments | ||
| 1-1 | Telecom Payments | ||
| 1-2 | Utility bill payments | ||
| 1-3 | Salik recharge | ||
| 1-4 | Air Arabia & Fly Dubai payments | ||
| 2-1 | ACCOUNTS (Current Account/Savings Account) | ||
| 2-1-1 | Quick menu : Balance last 5 transactions, Top up your mobile, Other Etisalat payments, Du payments & Salik Payment | ||
| 2-1-2 | Banking Service : Balance & last 5 transactions, Payment And Fund Transfer, Cheque Book Request , Account Statement by Fax & Card Activation | ||
| 2-1-3 | Utility Services: Telecom Payments, Utility bill payments, Salik recharge, Air Arabia & flydubai payments | ||
| 2-1-4 | Other Electronic Banking Services: T-PIN change, SMS registration/ PIN reset, Internet Banking & Card Pin change | ||
| 2-1-5 | Change working Account/Card | ||
| 2-2 | CARDS | ||
| 2-2-1 | Quick menu | ||
| 2-2-2 | Card Services : Available Balance and Last 5 Transactions, Total Amount Due & Due Date, Statement by Fax & Card Payment | ||
| 2-2-3 | Utility Services | ||
| 2-2-4 | Other Electronic Banking Services | ||
| 2-2-5 | Change working Account/Card | ||
| 2-3 | INVESTMENT DEPOSITS | ||
| 2-3-1 | Play detailed balance | ||
| 2-3-2 | Advice by fax | ||
| 2-3-3 | Transfer to Agent | ||
| 2-3-4 | Other Electronic Banking Services | ||
| 2-3-5 | Change Working Account/Card | ||
| 2-4 | FINANCE | ||
| 2-4-1 | To repeat your balance | ||
| 2-4-2 | Other Electronic Banking Services | ||
| 2-4-3 | Transfer to Agent | ||
| 2-4-4 | Change working Account/Card | ||
DIB alt phone banking service options and functions are varying according to the segment & relation with DIB.
There are 3 ways to change your T-PIN
