Prime Signature Card

Roadside assistance

Never be stranded on the road without support with our complimentary roadside assistance up to 3 times per year.

The services that can be availed are as follows:

1. Complimentary vehicle registration: Vehicle pick up and drop off (once a year) : Customers receive one round trip from their home to the nearest passing center for car registration purposes. Towing process only, excluding passing result and associated costs.
2. Vehicle servicing- pick up and drop off (once a year): Customers enjoy a round trip from their home to the nearest dealer workshop for routine car servicing.
3. Towing: Tow accident/damaged vehicles from the scene to the nearest workshop.
   Request available only if the vehicle is immobile.
4. Fuel assistance: For vehicles out of fuel, 10 litres of petrol 92 is provided
   Petrol cost to be paid separately by the customer.
5. Battery Boost: If the battery voltage is low, battery boosting services will be provided
6. Flat tyre fixing: Flat tyres will be replaced with used ones, ensuring the spare tyre is in good condition.
7. Lock-out service: Open door lock in case of forgetting car key inside locked car
   The service is provided only if the customer proves ownership of the car
8. Off-road pull out: Rescue of vehicles stuck in sand, extracting them from desert environments.
9. Free international driving license: Complimentary International Driving license for cardholders after collecting the needed documentation.

To avail these services, please contact the service provider through the below channels:

1. Whatsapp (for emergency car towing) - 600500372
2. To speak with an agent - 600500372

Credit Shield Takaful

For a fee of 0.94% of the card outstanding, the Credit Shield Takaful feature covers the unfortunate events of death, total disability or loss of employment, taking care of your card outstanding at such a time. Maximum coverage is as follows:

1. Involuntary loss of employment - AED 30,000
2. Permanent Total Disability - AED 200,000
3. Death - AED 200,000.

For Group Takaful Credit Shield Protection Plan Terms and Conditions, please click here

Card Protection Plus

An optional facility that allows you to set security preferences on your card, determining the type of transactions your card can be used for along with financial limits and location restrictions.

Balance transfer facility

Avail through Online or Mobile Banking as well as through Banking Express Terminals.

Key features:

1. 80% of the Card Limit or 100% of the available cash limit can be used
2. You are entitled to multiple balance transfer transactions
3. No documentation required
4. Instant transfer directly to the other bank’s credit card (takes from 1 to 3 business days)
5. Minimum transfer amount - AED 100, maximum amount - AED 250,000.

For Balance Transfer facility Terms and Conditions, please click here.

Click here for terms and conditions.

Important to note:

**The offers are complimentary subject to maintaining minimum monthly spends of AED 5,000 per month. If the spend criteria is not met, an applicable fee on the service provided will be billed to the card account subsequently.

The Card is issued for the Cardholder’s personal use only and the Cardholder is not authorised to use the Card for business or corporate purposes and/or activities. The Bank may, in its discretion, restrict, cancel the Card and/or not award Wala’a Rewards. The Bank may debit any Wala’a Rewards, if the Bank determines in its sole discretion that the Card has been used for non-personal use, fraudulent or illegal Card Transactions.