Providing timely resolutions to customer grievances/queries/complaints on ALT Digital banking services received via various channels.
Upsurge customer engagement on ALT Digital services and its usage
Enhance customers digital banking experience
Strengthen digital banking skills of staff & customers to enable them to use ALT Digital as a channel for accessing their accounts and carry out 135+ banking services.
Educate and increase awareness of front line staff on Alt Digital banking services.
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