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Fatima from DIB
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After Sale Services

  • Multiple
    Channels
  • Experienced staff
    Contact
  • Flexible
    Request type

 

For Fees & Charges, click here

For Key Fact Statement, click here

For T&Cs, click here

For Warnings, click here

For DIB HOME FINANCE – IJARAH Sharia Certificate, click here

For DIB PROPERTY FINANCE – ISTISNA & FORWARD IJARA Sharia Certificate, click here

For DIB PROPERTY FINANCE – MURABAHA Sharia Certificate, click here

For DIB Home Finance – Supply & Installation (Murabaha) Sharia Certificate, click here

Documents Required - Service Centre Walk-ins

Call Center Transactions

Request

  1. Copies of Documents.
  2. Letter Requests.

Process

  1. Customer to contact Call Center.
  2. Call Center to verify customer identity to process the request.

Notes

  1. Additional Documents may be requested (if necessary)
  2. Fees in line with the prevailing Tariff Card (see Requirements)

 

Service Center Walk-in Transactions Only

Detailed request table provided above

Request

  1. Customer to visit the Service Center (Dubai / Abu Dhabi) to submit request
  2. Service Center to check, accept & log request

 

Email Transactions

Request

  1. Copies of Documents
  2. Letter Requests

Process

  1. Customer to email request to home.finance@dib.ae
  2. Call Center to ring customer to validate & log request

Notes

  1. Additional Documents may be requested (if necessary)
  2. Fees in line with the prevailing Tariff Card (see Requirements)

 

Al Islami Online Banking

Request

  1. Copies of Documents
  2. Letter Requests

Process

FOR CUSTOMERS: (With Online Banking)

  1. Customer to login to Al Islami Online Banking via www.dib.ae
  2. Enter User ID & Password
  3. Select Services
  4. Under Services select Miscellaneous
  5. Under Miscellaneous go to Email Us
  6. Select Email Us
  7. Select Compose Email
  8. Under Secure Email Request:
    1. Select Category
    2. Select your Branch
    3. Select Product Category (Home Finance Related Issues)
    4. Provide Contact Number
    5. Write “Home Finance” in Subject box
    6. Write details of request in Message Text box

Notes

  1. Additional Documents may be requested (if necessary)
  2. Fees in line with the prevailing Tariff Card (see Requirements)

Thanks, we will get in touch with you shortly.