Generate Pin for Debit and Credit Cards | Other Services

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ADVANCED EXPERTISE

Create the PIN for your debit cards and credit cards anytime, anywhere. Simply call our Phone Banking team on +97146092222, login to Online Banking or our Mobile App and set your PIN in a few quick steps. Alternatively, you can also visit your nearest DIB ATM with your card to create the PIN.

For Fees & Charges, click here

For Warnings, click here

HOW IT WORKS

PIN Generation

PIN Reset

PIN Change

PIN Generation

Online Banking

Login -> select Card Activation -> select PIN from the menu and Set PIN option from Menu
Select your Debit/Credit card
Enter 4-digit PIN of your choice and confirm the same to set it
Request to receive OTP via SMS - this will be sent to your registered mobile number
Enter the OTP received and click “Confirm” to set PIN and activate the card

Phone Banking

Call Dubai Islamic Bank Phone Banking on +97146092222
Select your language of choice
Press * to skip the Virtual Assistant and go to normal IVR
Press 3 to Report Unauthorized Transactions/Card Block/Card Activation & PIN Generation
Press 1 for Card Activation & PIN Generation
Enter your 16-digit Debit/Credit Card number along with card expiry date
You will receive an OTP to your registered mobile number
Enter the OTP received
Now enter a 4-digit Debit/Credit Card PIN of your choice and confirm the same to set

Mobile App

Login -> Main Menu -> Portfolio -> Cards
Select your Debit/Credit Card from the list
Select 'Activate' and set card PIN
Enter 4-digit PIN of your choice and confirm the same to set it
Request to receive OTP - this will be sent to your registered mobile number
Enter the OTP received and click “Confirm” to set PIN and activate the card

ATMs/CDMs

Visit your nearest DIB ATM/CDM
Insert your Debit/Credit Card
Select your preferred language
You will receive a OTP via SMS on your registered mobile number
Enter the OTP received
Now enter a 4-digit Debit/Credit Card PIN of your choice and confirm the same to set it

PIN Reset

Online Banking

Login -> select Services ->select Cards
Select Reset Card PIN
Select Debit/Credit card
Enter a new 4-digit PIN of your choice and confirm the same to set it
Request to receive OTP via SMS - this will be sent to your registered mobile number
Enter the OTP received and click “Confirm” to set PIN.

Mobile App

Login -> Main Menu -> Portfolio
Click on 'Cards'
Select your Debit/Credit Card from the list
Select 'Reset PIN'
Enter 4-digit Debit/Credit Card PIN of your choice
Request to receive OTP via SMS.
You will receive an OTP to your registered mobile number
Enter the OTP received
Click “Confirm” to set PIN

Phone Banking

Call Dubai Islamic Bank Phone Banking on +97146092222
Select your language of choice
Press * to skip the Virtual Assistant and go to normal IVR
Press 3 to Report Unauthorized Transactions/Card Block/Card Activation & PIN Generation
Press 1 for Card Activation & PIN Generation
Enter your 16-digit Debit/Credit Card number along with card expiry date
You will receive an OTP to your registered mobile number
Enter the OTP received
Now enter a 4-digit Debit/Credit Card PIN of your choice and confirm the same to set

Phone Banking (post-login)

Call Dubai Islamic Bank Phone Banking on +97146092222
Select your language of choice
Press * to skip the Virtual Assistant and go to normal IVR.
Choose option 2 - 'Existing Dubai Islamic Customer'
Enter your customer ID/account number/16-digit Debit/Credit Card number followed by the '#' key
Enter 4-digit TPIN
Select Account/Card
Select 4 for Other Electronic Banking Services.
Then select option 5 “Card PIN Reset”
Enter full 16 digits Debit or Credit Card number and card expiry date
Enter new 4-digit Debit/Credit Card PIN of your choice and confirm

Phone Banking (Virtual Assistant)

Call Dubai Islamic Bank Phone Banking on +97146092222
Select your language of choice
Once prompted by Virtual Assistant, simply say (I need to change my card PIN)
If calling from none registered mobile number, enter CIF, Account or Card number.
Follow the instruction to enroll/login using Voice Print
Enter your 16-digit Debit/Credit Card number along with card expiry date
You will receive an OTP to your registered mobile number
Enter the OTP received
Now enter a 4-digit Debit/Credit Card PIN of your choice and confirm the same to set

PIN Change

Phone Banking (Virtual Assistant)

Call Dubai Islamic Bank Phone Banking on +97146092222
Select your language of choice
Once prompted by Virtual Assistant, simply say (I need to change my card PIN)
If calling from none registered mobile number, enter CIF, Account or Card number.
Follow the instruction to enroll/login using Voice Print
Once login is successful, select the card subject to PIN Change
Enter current card PIN
Enter New Card PIN
Re-enter new card PIN for Confirmation.

ATMs

Visit your nearest DIB ATM.
Insert your Debit/Credit Card
Select your preferred language
Enter the current card PIN
To change your Debit Card PIN, select 'Other Services' and then 'PIN Change' from the menu
To change your Credit Card PIN, select 'PIN Change' from the menu
Enter a new 4-digit Debit/Credit Card PIN of your choice and confirm the same to set it

Any Questions?

What does PIN mean?

PIN stands for ‘Personal Identification Number’. It is a special number unique to you that allows you to pay for purchases and conduct ATM transactions.

How do I pay for purchases?

Its really easy to use your chip and PIN Card. Simply check that the retailer accepts Visa, select the goods you want to buy and take them to the payment counter as usual. There, you will see a small device or machine with a keypad, a screen and a slot to insert your Card. To pay, simply place your Card into the slot, check the amount on the screen and then enter your PIN. Alternatively the merchant may ask for your Card and place it in the machine for you. You will be given a receipt as usual as proof of purchase.

Can I use the same PIN for purchases as well as for ATM transactions?

Yes, the same PIN may be used for purchases and also to conduct all ATM transactions.

Can I use my chip and PIN Card abroad?

Chip and PIN is quickly becoming an accepted form of payment worldwide so you are likely to be able to use it in most countries you may visit. In countries where chip and PIN is not accepted e.g. U.S.A., your Card will still work on the magnetic stripe and you will be asked to sign a receipt as proof of purchase.

What if my PIN gets locked?

If you enter your PIN incorrectly three times your Card will “be blocked”. This is to protect you in case your Card has been lost or stolen and someone else is trying to use it. You can rest the PIN through DIB Mobile Banking app or Phone Banking +971 4 604 9999. To apply for a card replacement, please visit any Dubai Islamic Bank branch.

Can I tell anyone my PIN?

No, your PIN keeps your account secure so you must never reveal it to anyone. To be extra safe, make sure you never write it down, and you should never reveal it when you purchase online, over the phone or by post.

Can I change my PIN?

Yes, you can change your PIN at any Dubai Islamic Bank ATM or on Al Islami Online Banking (https://online.dib.ae).

If you do change your PIN, however, please make sure it is not easy for anyone else to guess, so avoid obvious numbers like telephone numbers and birthdays or sequences like 5555 or 1234.

How can I make sure I remember my PIN?

Here are few hints and tips that may help:

Use a combination of a friends birthday or an anniversary so its easier to recall but hard for someone to guess
Remember the four digits in two lots of two digits
Learn the pattern the numbers make on the keypad rather than the numbers themselves.

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Generate your own pin

ADVANCED EXPERTISE

For Fees & Charges, click here

For Warnings, click here

HOW IT WORKS

PIN Generation

PIN Reset

PIN Change

PIN Generation

Online Banking

Phone Banking

Mobile App

ATMs/CDMs

PIN Reset

Online Banking

Mobile App

Phone Banking

Phone Banking (post-login)

Phone Banking (Virtual Assistant)

PIN Change

Phone Banking (Virtual Assistant)

ATMs

Any Questions?

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