Your card security features

CHIP AND PIN TECHNOLOGY

The Chip and PIN function allows for a far more secure payment method, giving you the additional security of a four digit PIN that only you know. By entering your PIN, you also confirm to the merchant that you are the genuine Cardholder and not someone who may have obtained the card fraudulently.

HOW TO USE YOUR CHIP AND PIN CARD

1. Step 1 - Look: You can use your chip and PIN card at any outlet where you see the Visa sign.
2. Step 2 - Buy: Select the items you would like to purchase and proceed to the payment counter.
3. Step 3 - Insert: The cashier will ask you to insert your Card into the terminal.
4. Step 4 - Enter PIN Enter your PIN and wait for 'OK' to appear on the terminal screen.

VERIFIED BY VISA

When you shop online at a participating merchant, your card is automatically recognized as protected by the 'Verified by Visa' program.

1. You will be asked to authenticate yourself using a One Time Password (OTP) sent on your mobile number registered with DIB.
2. On entering the OTP, simply proceed to complete the transaction normally.
3. Kindly ensure your correct mobile number is updated on the bank records. Should you require to update your mobile number, please visit your nearest branch with your Emirates ID.