A clean financial Record

Collections related queries

Circumstances can change, and financial difficulties may arise but we, at DIB, are always ready to help you with your financial obligations and to get back on track.

If you are having trouble keeping up with payments or require any information about collections, our expert team of finance counselors (under Special Accounts Management Unit) are always available to help and guide you with possible solutions.

We always encourage our customers to reach out to us and amicably discuss payment of any overdue amounts because we know that it is only beneficial to customers to ensure that their dues are paid on time.

Why do you need to keep your financial record clean?

• To protect your credit rating with the bank which will allow you to enjoy associated benefits such as additional facilities at subsidized rates, attractive investment offers, credit facilities etc
• Avoid late payment donations from being levied on overdue amounts
• Prevent negative impact on your credit rating with the bank as well as Central Bank and Al Etihad Credit Bureau
• Avoid your account from being referred to a 3rd party collection agency for follow up on the outstanding amounts
• legal actions initiated by the bank in case of continued defaults on payments can be prevented

Understanding and planning your budget

Budgeting is a fundamental aspect of financial management, allowing individuals to take control of their money and work towards their financial goals. At its core, budgeting involves tracking income and expenses to create a plan that allocates funds effectively. By accurately recording all sources of income and categorising expenses, individuals gain insight into their spending habits and can identify areas where adjustments may be necessary. This process helps prioritise essential expenses, such as housing, transportation, and groceries, while also allowing for discretionary spending on non-essential items like entertainment and dining out in compliance with Sharia rules.

This can be done using various tools and methods, from traditional pen-and-paper tracking to sophisticated budgeting apps and software. We have designed an easy to understand excel sheet to track your income and expenses. Knowing this information empowers you to make informed decisions about your finances, prioritise essential expenses, and identify areas where adjustments can be made to achieve financial goals.

Moreover, budgeting is not a one-time activity but an ongoing process that requires regular review and adjustments. Life circumstances, expenses, and financial goals can change over time, so it is important to revisit and revise the budget as needed. By staying proactive and flexible, you can adapt your budget to reflect changing priorities and ensure continued financial stability.  

For our self-help tool, click here 

Ways to contact us:

Our dedicated team of finance counsellors are always available to support our customers in need of assistance, ensuring that tailormade solutions are offered to get them back on track with their payments.

To discuss your queries with our counselors:  

Collection Queries pertaining to all Retail Banking Clients.

• You may reach out to us on our dedicated Collections Number: (+971) 4 5032400
• Write to our Collection Counselors at Finance.Counselors@dib.ae
• You may visit our Collections Offices located in Dubai:
  
  Office Location: Dubai Islamic Bank Al Nahda Building, 1st Floor, Al Nahda 1, Al Nahda Dubai, UAE
  Timings:
  8:45 a.m. to 4:45 p.m. Monday to Thursday
  8:45 a.m. to 12:30 p.m. & 2:30 p.m. to 4:45 p.m. Friday

Schedule of Charges

For fees and charges, click here