In case you have any collections related queries and wish to discuss your payment issues, we have a dedicated team of finance counsellors under our Special Accounts Management Unit.
We always encourage our customers to reach out to us and discuss amicably the payment of their overdue amounts. It is with pride that we would like to say that our bank policies are built around dignity and respect to our customers. We always believe in following fair practices and ensure that we practice responsible collections and do not follow policies that are unduly coercive in collection of dues.
We would like to emphasize to all our customers the benefits of making timely payment of their monthly obligations against the finance obtained. Please find below few of the issues which our customers will benefit from having regular payment history:
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Our dedicated team of collection counsellors are always available to support our customers who are in need of assistance and ensure solutions are offered to get them back on a payment mode against their facilities with the bank. Please find below the different options to discuss your facility with one of our counsellors.
Collection Queries pertaining to Individual Retail Clients
Office Location: Dubai Islamic Bank Al Nahda Building, 1st Floor, Al Nahda 1, Al Nahda Dubai, UAE
Timings:
8:45 a.m. to 4:45 p.m. Monday to Thursday
8:45 a.m. to 12:30 a.m. & 2:30 p.m. to 4:45 p.m. Friday
Collection Queries pertaining to Business Banking Clients
Office Location: Dubai Islamic Bank Al Nahda Building, 2nd Floor, Al Nahda 1, Al Nahda Dubai, UAE
Timings:
8.00 a.m. to 4.00 p.m. Monday to Thursday
8:00 a.m. to 12:30 p.m. & 2:30 p.m. to 4:00 p.m. Friday