Over the past few weeks, Dubai Islamic Bank (DIB) has been upgrading certain banking services to an enhanced platform – The Temenos Banking Cloud. Despite our concerted efforts to ensure minimal disruption, we understand that some customers have encountered some service-related issues.
This upgrade is essential for enhancing the quality of our banking services provided to our customers, and as soon as we became aware of any disruption, we immediately contacted the affected customers to explain that a dedicated team was diligently working to restore the impacted services as quickly as possible.
We are happy to report that all the issues related to salary payments for some customers are nearing resolution and will be completed by tonight and we apologize for any inconvenience caused.
We are committed to addressing any future concerns and encourage affected customers to contact our customer service team, which is available around the clock for support. Please visit this page (https://www.dib.ae/important-announcement), follow our social media channels, or reach out to our customer service team at +971 4 609 2222 for more information.
DIB remains dedicated to delivering world-class financial services and appreciates your patience and understanding as we continue to enhance your banking experience.
The following functionalities are impacted and our teams are working tirelessly to fix them at the earliest. We sincerely regret the inconvenience and thank you once again for your patience.
Functionalities that are currently impacted
| Channel/Service/Product: | Not Available | |
| Start Date | End Date | |
Credit & Debit Cards
Credit Card services
Other ATM Services (Deposit machines)
| 15 June, 2024 - 10:00 PM | Services are back |
Credit Card Services
| 14 June 2024 – 4:00 PM | Services are back |
Debit Card & ATM Services
| 19 June 2024 – 01:00 AM | Services are back |
| 14 June 2024 – 12:30 PM | Branches are back |
| 15 June, 2024 - 10:00 PM | Services are back |
| 15 June, 2024 - 10:00 PM | Services are back |
| 15 June, 2024 - 10:00 PM | Services are back |
Digital services (alt Online Banking, alt Mobile App, DIB alt on WhatsApp):
| 14 June, 2024 - 2:30 PM | Services are back |
Digital services (alt Online Banking, alt Mobile App, DIB alt on WhatsApp):
| 13 June, 2024 - 10:00 PM | Services are back |
Corporate Online Banking (CBX)
| 14 June, 2024 - 4:00 PM | Services are back |
Business Banking: If you process WPS salaries via Dubai Islamic Bank platforms or counters, you are requested to initiate the transactions on or before 13 June, 2024. Alternatively, transactions can be initiated after 20 June, 2024. If you need to process salaries between 13 June and 20 June, you are requested to make alternate arrangements as the DIB Channels/Services/Products that are listed above will be unavailable during this time.
Home Finance: Processing of new Home Finance applications, payments and service requests will not be available from 14 June to 24 June, 2024. Any application that is not booked OR service request which is not completed by 14 June 2024 will be carried out and processed on /after 24 June, 2024. For more information, you can reach out to your respective DIB Home Finance Sales for new application or Home Finance Call center on 8004354 for Service Related Queries.
Cards: One Time Password (OTP) facility for DIB Debit & Credit Card online transactions will not be available from 10 PM on 15 June to 4 PM on 19 June, 2024. Please plan your transactions accordingly.
